Legal & Compliance
Refund & Cancellation Policy
We want every purchase to be transparent and fair. This policy explains when a refund is available, when it is not, and how the process works.
Last updated: 5 November 2026
At a glance
- Refund requests are accepted within 7 days of payment, subject to the conditions below.
- Approved refunds are returned to the original payment method within 5–7 business days.
- On a full refund, access granted by that order is revoked.
When a refund is available
- 1The request is raised within 7 days of the payment date.
- 2A technical failure prevented access and was not resolved within 7 days.
- 3A duplicate or accidental payment was charged more than once.
- 4The delivered course materially differs from its published description.
When a refund is not available
- 1Requests made after the 7-day window has passed.
- 2More than 20% of the course has been completed, or a certificate has been issued.
- 3Already-used periods of a subscription, including the period after an auto-renewal.
- 4Abuse of coupons, discounts, or promotional offers, or breach of our terms.
- 5A change of mind raised after 7 days.
How to request a refund
- 1Keep your order number and registered email ready.
- 2Send a request through the contact page or WhatsApp support and briefly describe the issue.
- 3We review the request within 2 business days and email you the decision and next steps.